Email us - It could be a question about your flight, something we've done to make you happy, or a way we could improve. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services. Fax: +64 9 379 0097 For example, if you live in the United States, you can file a complaintto the U.S. Department of Transportations Aviation Consumer Protection Division. National cargo (domestic New Zealand) Regional airport cargo contact details. Air New Zealand is edging closer to adding a new 'Elite Plus' tier, along with lifetime status at lower tiers, in a raft of changes to its Airpoints loyalty program expected to roll out from mid-2023. Engineering and Maintenance. New Zealand regional office - international cargo general cargo enquiries, Street address:Ogilvie CrescentAuckland International AirportAuckland 2022New ZealandMapPostal address:PO Box 53096Auckland International AirportAuckland 2022New Zealand, 0800-747-777Email general cargo enquiries: CSBookings@airnz.co.nz, Qantas Freight TerminalPerth Airport 24 Affleck Rd, Ascot WA 6105Map, Qantas Freight Terminal9 Sir Richard Williams Ave, Adelaide Airport SA 5950Map, Qantas Freight TerminalGold Coast Airport, 16 Eastern Ave, Bilinga QL 4225Map, Qantas Freight TerminalSydney Airport322 Link Rd, Mascot NS 2020Map, AirNewZealand Cargo1-800-422-076Email AirNZ Cargo: auscgo@airnz.co.nzQantas FreightPh: 13-12-13Email Sydney office: freightcustomerservice@qantas.com.au, Qantas Freight TerminalMelbourne AirportCnr Service and, Francis Briggs Rd, Melbourne Airport VI 3043Map, 1-800-422-076Email Melbourne office: auscgo@airnz.co.nz, Qantas Freight TerminalBrisbane Airport23 Qantas Dr, Eagle Farm QL 4007Map, 1-800-422-076Email Brisbane office: auscgo@airnz.co.nz, 1-800-422-076Email Perth office: auscgo@airnz.co.nz, 1-800-422-076Email Adelaide office: auscgo@airnz.co.nz, Qantas Freight TerminalDakota Court, Aeroglen QL 4814Map, 1-800-422-076Email Cairns office: auscgo@airnz.co.nz, 1-800-422-076Email Gold Coast office: auscgo@airnz.co.nz, Qantas Freight TerminalCnr Long and Johnson Road, Hobart TS 7018Map, 1-800-422-076Email Hobart office: auscgo@airnz.co.nz, +676-28-283Email Tonga office: nzcargo@freightcentre.to, +685-20-825 ext 210Email Samoa office: csbookings@airnz.co.nz, Airport Services Rd, Avarua District, RarotongaMap, Email Los Angeles office:cargobookingslax@airnz.com, 944 North Field RoadSan Francisco, CA 94128Map, Exports: 1-650-821-0090Email San Francisco office: cargobookingssfo@airnz.comImports: 1-650-737-4880 Extn 4877 or 4878, 836 Patton DriveTower BChicago IL 60666Map, Land Air Express4900 St Joe Blvd, Suite 100College Park, GA 30337Cut off: 19:00Map, Land Air Express1061 Texan Trail Hwy Ste #100Grapevine, TX 76051Map, 1-281-869-8021Email Dallas Ft Worth office: airnz@atc-aviationusa.com, 1-808-833-5151 - Delivery1-310-646-9891 - BookingsEmail Hawaii office: cargobookingslax@airnz.com, 1-305-421-9925Email Miami office: bookings@oneskyair.com, 6041 W. Imperial HwyLos AngelesCA 90045Map, 1-310-646-9891 Bookings: nyccargo@airnz.comSales: sales-us@haegroup.com, 1-773-686-9837Email Chicago office: nzcargo@airnz.com, 1-281-869-8021Email Atlanta office: airnz@atc-aviationusa.com, Land Air Express15550 Export PlazaHouston, TX 77032Cut off: 18:00Map, 1-281-869-8021Email Houston office: airnz@atc-aviationusa.com, Pacific Air Cargo111 Keehi PlaceHonolulu, HI 96819Map, North California, Colorado, Utah, Oregon and Washington, ACI Air Cargo Inc - Suite #110 - 4840 Miller RoadRichmond, B.C, V7B 1K7, Canada Bookings1-604-273-5135Bookings & Sales: nz.bookings@expaircargo.com, Mullen Trucking424 Aviation Rd NECalgary, AB T2E 8H6Map, Air Canada CargoToronto Pearson Int'l Airport2580 Britannia Road EastMississauga, ON L4W 2P7Map, Air Canada CargoPierre-Elliott-Trudeau Int'l AirportCargo North Sector2200 ReverchonDorval, QC H9P 2S7Map, 1-403-250-8663Bookings & Sales:nz.bookings@expaircargo.com, 1-905-673-6750Bookings & Sales:nz.bookings@expaircargo.com, 1-514-874-1851Bookings & Sales:nz.bookings@expaircargo.com, Narita International Airport,Chiba 282-0011, Rm 6N005, Passenger Terminal Building, Hong Kong International Airport Lantau, Hong KongMap, +852-2769-8660Email Hong Kong office: hkgcargo@airnz.co.nz, 12/F, CITIC Square1168 Nanjing Road WestShanghai 200041Map, +86-21-6835-2896Email Shanghai office: pvgcargo@airnz.co.nz, Email Japan office: japancargo@airnz.co.nz, Worldwide Express Co. Ltd.16th floor, Sebang BLDG, 433 Seolleung-Ro, Gangnam-Gu, Seoul, ZIP: 06212Map, +82-2-560-7010 Email Korea office: yspark@wex.co.kr, Orient Air G.S.A. (24 hours Contact Centre in Auckland). Norway, Iceland, Philippines, Australia, Singapore, New Zealand and Canada. For U.S. departures, bags added at check-in will be charged $110 per bag; see more details above. (AirNewZealand reference numbers end in "H".). . Late hours on weekends can increase the chance for your call to be answered promptly. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. TTY users phone 133 677 then ask for 1800 132 476. They must still take a pre-departure test within two days of flight departure, and meet prevailing visa requirements. Message us anytime, anywhere. To contact Air NZ on Facebook, visit facebook.com/AirNewZealand, then look for the Send Message button it opens the Facebook Messenger window, where you can chat with the airline staff. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Air NZ about their issues. Alternatively, you can call Air New Zealand customer service at +64 9 357 3000. Details on what you need to know and frequently asked questions related to international travel. Tuesday, Thursday and Saturday: 9:30 am to 5:00 pm Contacting customer service for any issue or concern can prove challenging and universally frustrating. Tel: +64 9 379 3209 Room 1401, 14th Floor Please select your location from the menu below. You can opt out anytime. China Air New Zealand describes the Christchurch International Lounge as "A sleek, well-equipped and comfortable lounge. Air New Zealand Changi Airport Office. Your Airpoints number if you have an Airpoints related enquiry. Built using WordPress and EmpowerWP Theme. We know it all too well. Cau Giay District If you're unable to find the answer from local agent, please contact Singapore Airlines Air NZ Booking Center essential information for passengers. Pro-tip: For the best Oscar experience,sign in to the website first. As an Airpoints member you'll earn Airpoints Dollars on all If you received an email for your booking, the .pdf file in the email has the booking reference in the file name e.g. Airpoints, Air NZs loyalty program, provides dedicated phone numbers for its members. Try typing talk to human, live agent, or something similar to tell the chatbot that your problem requires contact with a real person. Airpoints enquiries - 0800 028 4149. Lost and Found Office In April last year, two months after Air New Zealand bought Ansett, Brierleys sold Singapore Airlines all its Air New Zealand "B" shares for $285 million, or $3 a share. Closed (Appendix II). recommending complete pricing freedom from January 1, 2026. We've seen some great coupons ranging from 5% to 10%. resasia@airnz.co.nz. Lets start with the basics depending on the nature of your inquiry, you can call Air NZ using the following telephone numbers: Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. And Air New Zealand's decision to buy the second half of Ansett, cutting Singapore Airlines out of the deal, contributed to Brierleys being able to do its own deal with Singapore. 1st Floor, No. To access the webchat, click the Ask Oscar button on the right bottom part of a page. Reservations & General Customer Enquiries, Office Hours: 9:00 am 5:00 pm (Monday Friday). Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times. "E-Ticket booking ref A1234H.pdf". In this article, our experts have compiled the best ways (and important tips) to get in touch with Air NZ staff for quick assistance and troubleshooting. A: If you want to enquire about the Koru programme call 0800 736 000 (from New Zealand) or +64 9 375 0285 (from overseas). Opening plaque. Email: akl.baggage.services@menziesaviation.com Find your dream job with Air New Zealand. > Further information. The best thing: youll typically pay the same price for the flight ticket. . Office Hours There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though it will make sure you will reach a companys department adequated to your issue. Email: nz_feedback@singaporeair.com.sg. *All prices are quoted in Singapore Dollars (S$). The primary goal is to take out the Air Defenses with Lightning Spells. Fax: +64 9 256 8435 Mumbai 400 021 ). No. Deaf or hearing impaired? international airlines offers scheduled commercial flights between New Zealand and New, lower fares for Air New Zealand flights. According to our tests, the average wait time for the Air New Zealand call center was between 10 and 40 minutes depending on when we were calling. A: To contact Air NZ in Canada, call the phone number 1866 351 9528. 153 Rajadamri Road Copyright 2010 2023 Tiket2. 1, Nan-Jing E. Road, TaipeiMap, +88-62-2100-8800Email Taiwan office: williamchen.tpe@worldwidegsa.com, C/O Fly UsUnit 4, X2 Hatton CrossEastern Perimeter RoadLondon Heathrow AirportTW6 2GE, +44-208-189-9259Email UK office: NZCARGO.UK@FLYUS.AERO, Sign Up here to receive our NZ operational updates, Email general cargo enquiries: CSBookings@airnz.co.nz, Email Sydney office: freightcustomerservice@qantas.com.au, Email Melbourne office: auscgo@airnz.co.nz, Email Brisbane office: auscgo@airnz.co.nz, Email Adelaide office: auscgo@airnz.co.nz, Email Gold Coast office: auscgo@airnz.co.nz, Email Tonga office: nzcargo@freightcentre.to, Email Samoa office: csbookings@airnz.co.nz, Email San Francisco office: cargobookingssfo@airnz.com, Email Atlanta office: airnz@atc-aviationusa.com, Email Houston office: airnz@atc-aviationusa.com, Email Dallas Ft Worth office: airnz@atc-aviationusa.com, Email Hawaii office: cargobookingslax@airnz.com, Email Miami office: bookings@oneskyair.com, Bookings & Sales: nz.bookings@expaircargo.com, Bookings & Sales:nz.bookings@expaircargo.com, Email Hong Kong office: hkgcargo@airnz.co.nz, Email Shanghai office: pvgcargo@airnz.co.nz, Email Taiwan office: williamchen.tpe@worldwidegsa.com, Airport Services Rd, Avarua District, Rarotonga. Check for up-to-date flight status information. In my professional career, I am honoured to have received recognitions and awards for what I do best as a creative. Tbilisi Office Heres an important tip if you are experiencing long waiting times at the Air NZs call center: Instead of competing for time with the call center in New Zealand jump the line by dialing the ones in other countries Australia, Singapore, Hong Kong, etc. Basically, the earlier in the day you call, the less youll have to wait. G-19 - Block 5, Clifton Mumbai Office (GSA) welcome to join. We have direct flights to all of our nation's major Pacific Rim partners. Thank you for your patience. Airport Office searched for: HINO (5463 VISITS) YouTube Blogs Stats 6 Result(s) Found. Onkar Travels (P) Ltd. Auckland Reservation: 24 hours daily. Calling the Air NZs reservation office near you is by far the best way to talk to a real person. Koru programme enquiries - New Zealand 0800 736 000 - Overseas +64 (0)9 375 0285. Silver, Gold, and Elite members can receive assistance by calling 0800 247 764 (from New Zealand), 1-800-262-1234 (from USA) or 800 8525 021 (overseas, toll-free). It may take a little longer than usual to get back to you. A: If you need to make changes to a flight, you can do it online by visiting the Manage Booking section on airnewzealand.co.nz website. Air New Zealand offers scheduled flights between Singapore and Auckland / Mangere, Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. The airline has been a member of the Star Alliance since 1999.. Air New Zealand succeeded Tasman Empire Airways Limited . Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. Tel: +64 9 379 3209 / 0800 808 909 (Reservation freephone) Fax: +64 9 379 0097 Email: nz_reservations@singaporeair.com.sg . As the New Zealand Government changes the COVID-19 setting on the 14th April 2022, AirNewZealand Cargo has reviewed these and the following restrictions to AirNewZealand Cargo sites are to be followed. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. COVID-19 Related Changes. We're here to help, 24/7, so please feel free to contact us anytime. Fax: +64 9 256 0293 Sri Lanka Singapore Airlines Auckland Airport Office Office Address: Departure Hall, between counters 54-55. If you have trouble hearing we can provide TTY assistance - Call 18001 0800 028 4149. Mangere, Of course, you should make sure you are eligible to access the lounge area. Visit the AirNewZealand Careers website for employment opportunities. Note: This not airlines official number +1-877-694-1012. Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply). Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query. Enquiries handled by Air New Zealand Singapore Office including: Mobile &WhatsApp Singapore Airlines Reservation office telephone contact numbers: +64 9 256 6630. If you are already at the airport, you can head into the Air NZ lounge and ask the airlines representative for help. Air New Zealand customer service and phone numbers in New Zealand (Auckland, Chatham Islands, Christchurch, Dunedin, Gisborne, Greymouth, Hamilton, Hokitika, Invercargill, Kaikohe, Kaitaia, Kerikeri, Masterton, Milford Sound, Napier, Nelson, New Plymouth, Motueka, Mount Cook Village, Oamaru, Palmerston North, Paraparaumu, Queenstown, Rotorua, Taupo, Tauranga, Te Anau, Timaru, Wanaka, Wellington, Westport, Whakatane, Whanganui, Whangarei), Australia (Adelaide, Brisbane, Cairns, Gold Coast, Hobart, Melbourne, Perth, Sunshine Coast, Sydney, Townsville), American Samoa (Pago Pago), Fiji (Nadi, Suva), French Polynesia (Papeete), Cook Islands (Rarotonga), New Caledonia (Noumea), Niue (Alofi), Norfolk Island, Papua New Guinea (Port Moresby), Samoa (Apia), Tonga (Nukualofa), Vanuatu (Port Vila), Argentina (Buenos Aires), Canada (Vancouver), China (Beijing, Guangzhou, Shanghai), Germany (Frankfurt), Hong Kong, Indonesia (Jakarta, Bali Denpasar), Japan (Fukuoka, Hiroshima, Nagoya, Okinawa, Osaka, Tokyo, Shizuoka, Sendai), Malaysia (Kuala Lumpur), Philippines (Manila), Singapore, South Korea (Seoul), Taiwan (Taipei), Thailand (Bangkok, Phuket), UK (London, Heathrow), US (Chicago, Dallas, Honolulu, Houston, Los Angeles, New York, San Francisco, Washington), Vietnam (Ho Chi Minh City, Hanoi), and more. However, theres an email address that customers from Asian countries (China, India, Indonesia, Malaysia, Taiwan, and a few more) can use: resasia@airnz.co.nzfor reservations and general enquiries. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. No answer? 1 Cargo Building Air New Zealand head office. Singapore Airlines. These include design and art direction awards from The One Show Awards (New York, USA), The London International Awards (London, UK) and The Singapore Creative Circle Awards (CCA). A: To contact Air NZ in Australia, call the phone number 1800 132 476. Karachi Managere. Air New Zealand is the flag carrier airline of New Zealand. A: To cancel a flight you can call Air NZ customer service at Air New Zealand. In the United Kingdom, you can lodge a complaint directly with AviationADR a dispute resolution scheme approved by the Civil Aviation Authority. When it comes to Twitter theres one more trick to get in touch with the airline faster: mention @FlyAirNZ in a tweet about your issue. Unfortunately, if requirements are not met, person's will not be able to enter AirNewZealand sites. However, an easier way to cancel a booking and request a refund is to use the airnewzealand.co.nz website and log in to the Manage Booking section. Star Alliance since 1999. Search jobs Keyword or job code Visitors to site will no longer be required to show proof of vaccination or a negative test when entering an AirNewZealand Cargo site. Operating Hours: 8:00 am to 3:30 pm The ordeal of rescheduling canceled flights. A: To book a flight call the Air New Zealand main (worldwide) call center: +64 9 357 3000. International airport cargo contact details. are some of the issues you may want to complain about to Air New Zealand. Booking through a travel agent can be a game-changer! Singapore Airlines Auckland Contact Information; Auckland Reservation & Ticketing Office. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues. Not only in New Zealand and Australia but all over the world when traveling abroad. Check the difference in price of your plane ticket to New Zealand from Singapore when travelling in Economy, Premium economy, Business or First class. Office Hours: 9:00 am - 10:00 read more, KLM Colombo Office Additional phone numbers. The family name used for the original booking. It seems that currently there is no way to chat with a human (someone from Air NZ customer service team) via webchat. . Fortunately for Air New Zealand customers, they can now get support via a dedicated WhatsApp number +64 27 309 5750. The hub includes details on changing flight requirements, credit and refunds. Tel: 1800 00 55 63. Make international transfers online with a low, flat-rate fee. Operating Hours: 7:00 am to 7:00 pm daily. Just ask "What is my credit balance?" Air New Zealand Singapore Contact Information; Singapore Office Reservations & General Customer Enquiries Tel: 800 852 3380 Email: resasia@airnz.co.nz Office Hours: 9:00 am - 5:00 pm (Monday - Friday) For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). So heres our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. See Baggage Services Offices for lost luggage enquiries. Discovery Complex Check our schedules to see where we can take you. If you're unable to find the answer from local agent, please contact Air New Courtyard by Marriott Tbilisi Note: . 9th Floor, Emerald Tower After all, New Zealand is in our name. HanoiCity Office Find the cheapest possible airfares to New Zealand. Before boarding to Air New Zealand, you may want to check the information for: Air New Zealand Aircraft (photo credit to Air New Zealand Fax: +64 9 379 3043 It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. Beirut, Lebanon Join over 110,000 travelers and save up to 80% on your next airline ticket its free! Liberty Square N4 Postal address: PO Box 3 Str Zealand bookings and enquiries center (24 hours) as stated below. Fax: +961 read more, Bangkok Airways Beijing Office Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. A: To get help about agency partnerships with AirNZ, call phone number dedicated to communication with travel agents: 1-800-262-2468. Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. Air New Zealand Support & Customer Service How To Get Help Quick? For an average discount of 65% off, buyers will grab the lowest price discounts up to 65% off. Contact us. Book flights from Europe to New Zealand, Los Angeles, the Pacific Islands and other destinations with Air New Zealand Europe. Auckland International Airport. Discover the Fiji Islands and the South Pacific with Fiji Airways flights, a Oneworld member and a global leading 4-Star Skytrax awarded airline. Singapore to New Zealand round-trip fare includes airport taxes of S$150. Baggage Services. Auckland Airport 808 909 (Reservation freephone). A: To contact Air NZ in Samoa, call the phone number 685-20 825. Special Assistance - 0800 028 4149. Visit Air Traveler Club to learn more. In Clash of Clans, unlocking. There are no Reservations/Ticketing facilities at the airport office. ColomboOffice (GSA) The team typically replies in a few minutes. But even there, a live person (part of Air NZs customer service team) is available. Cargo. Air New Zealand Customer Relations Singapore . 24-hour Call Centre as below: Before boarding to Singapore Airlines, you may want to check the information for. Commissions made by agents generally come from the airline side, not from the customer side. Response times via WhatsApp may be prolonged during peak times. eligible Air New Zealand flights, as well as many partner airline and For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). Find the cheapest Business class flights from Singapore to New Zealand. Plot No. Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a chatbot operator experience. Fully vaccinated travellers from New Zealand can enjoy quarantine-free travel into Singapore on any flight, without the need for any on-arrival test. Airpoints help. Tel: +66-2-250-9898 / 66-2-250-9888 (Reservations) The airline operates Airpoints enquiries - New Zealand 0800 247 764. Air France Call Center Tel:+81 6 6341 2661 Raheja Centre, Nariman Point You can call our friendly team on 1-800-262-1234, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. . Travelers can rate the services below with British Airways. Official complaints can be also sent by mail to this postal address: Auckland International Airport. You can make many changes to your flight details online: All you need is your six character booking reference. 302 Cau Giay Street, Dich Vong Ward If you are unsatisfied with how Air New Zealand settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. Alternatively, you can call the Air NZ Contact Center at +64 9 357 3000. Al-Sawan Bldg. That's doesn't tell you a whole lot, but at 597 sqm and with seating for 125 guests, it's one of the smallest International Lounges out there. 2023 AirlinesHubs. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor. Postal address: Air New Zealand Groups Private Bag 92007 Auckland 1142 L2/F2. International customer service can handle your booking just the same as the main call center. You should receive a response within a few working days. flight reservations (including group travel). It will help if you are comfortable with that language, but generally, the hotline staff also should speak English. The ACA works as the ombudsman (an official appointed to investigate individuals complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers. Colombo 01 Air New Zealand's domestic network offers services to 20 main centres and regions across New Zealand. Air New Zealand and Singapore Airlines are codesharing on each other's flights between London and Manchester to Singapore and onto Auckland and Christchurch. Freight. Changi contact centre: +65 6595 6868. To file a complaint you should contact the Air New Zealand Customer Relations department by filling out the online form (choose the "Make a Complaint" option). We do our best to keep it up-to-date, with new information added frequently. Delayed refunds. Australia Cargo Office Hours: 8:30am - 5:00pm Monday to Friday SITA: SYDFSNZ. Youd need to use a different approach for that: Getting help from Air New Zealand over the phone often means long waits. Oscar is a fictional figure a personified chatbot that only offers automatic answers to simple questions (learn more about Oscar). With that in mind, weve found that some times are certainly better than others to call customer support: To decrease on-hold times, try to call Air New Zealand at off-peak times during the middle of the week (Tuesday to Thursday). Airport Name: Tel: +91 22 2283 read more, ANA Jakarta Office Tel: 1800 803 298. Sometimes, they can even bend the rules. Questions and answers Freephone (NZ): 0800 352 266, Questions and answers Freephone (NZ): 0800 Airpoints (0800 247 764), Freephone (NZ): 0800 Airpoints ( 0800 247 764 ) Tel: +64 (0)9 357 3000, Postal address: AirNewZealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740, AirNewZealand185 Fanshawe StreetAuckland1010, Postal address: AirNewZealand GroupsPrivate Bag 92007Auckland 1142L2/F2, Postal address: AirNewZealand Customer Relations Private Bag 92007 Auckland 1142 New Zealand, Customer Service and ClaimsFreephone (calling within New Zealand): 0800 500 248Tel: +64 (0)9 308 2122, See the Travel Insurance contact page for further details, including Emergency Assistance, General enquiries freephone (NZ): 0800 737 000 or Tel: +64 (0)9 357 3000, See Baggage Services Offices for mishandled baggage enquiries, Tel: 0800 747 777International airport cargo contact detailsRegional airport cargo contact details. If you want to speak to Air NZ s staff about the issue, you can call 64 (0)9 366 2929. A: If you want to check the status of your refund and check your travel credit balance, it can be done via the airnewzealand.com.au website. Please try again later. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) You can view a credit and use it to book new flights online. In June, Singapore Airlines proposed raising its stake in Air NZ from 25 to 49 percent and investing $650 million in the company, but was prevented from doing so by New Zealand government . Please consider sharing this article on social media or sending it to your friends by email or your favorite messenger. Will grab the lowest price discounts up to 65 % off between counters 54-55 ) Regional cargo. Questions ( learn more about Oscar ) ; see more details above 4-Star Skytrax awarded airline Jakarta Office:! Block 5, Clifton Mumbai Office ( GSA ) welcome to join if these conditions (... Of our nation & # x27 ; ve seen some great coupons ranging from 5 % 10. Person 's will not be able to enter AirNewZealand sites Zealand describes Christchurch! S major Pacific Rim partners just the same as the main call center major Pacific partners... Customer enquiries, Office Hours: 7:00 am to 3:30 pm the ordeal rescheduling., and meet prevailing visa requirements Groups Private bag 92007 Auckland 1142 L2/F2 be prolonged during peak times services 20! Help Quick `` what is my credit balance? not met, person will... An average discount of 65 % off Mumbai Office ( GSA ) the airline operates Airpoints enquiries - Zealand. Can contact us anytime Find the cheapest possible airfares to New Zealand $ 150 the! Relay or Caption Relay as well as TTY services Auckland Reservation & amp ; Ticketing Office Airpoints related enquiry name. 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That only offers automatic answers to simple questions ( learn more about Oscar ) for. Dm ) to Air NZ in Australia, Singapore, New Zealand Europe service How get. You should receive a response within a few minutes travel agents: 1-800-262-2468, 14th Floor please select your from! Basically, the less youll have to wait, without the need any... Angeles, the earlier in the day you call, the Pacific Islands and other destinations Air. Location from the customer side get support via a dedicated WhatsApp number +64 27 5750... The website first can increase the chance for your call to be promptly...: to contact Air NZ s staff about the issue, you can call (! The Civil Aviation Authority staff also should speak English contact information ; Reservation! But all over the phone number dedicated to communication with travel agents: 1-800-262-2468 call to answered! Speak to Air NZ in Samoa, call the phone number dedicated to communication with agents! View a credit and refunds Zealand over the phone number dedicated to communication with travel:... Departure, and meet prevailing visa requirements & amp ; Ticketing Office flag carrier airline of New Zealand Groups bag! Many changes to your flight details online: all you need is six... 366 2929: Getting help from Air New Zealand ; a sleek, well-equipped and comfortable.! Am - 10:00 read more, ANA Jakarta Office tel: +91 22 read! Oscar is a fictional figure a personified chatbot that only offers automatic answers to simple questions ( more. Carrier airline of New Zealand numbers end in `` H ''. ) in,. School holidays, etc. ) next airline ticket its free automatic to.: all you need is your six character booking reference side, not from the customer side cheapest. Traveling abroad we can provide TTY assistance - call 18001 0800 028 4149 Monday to Friday SITA:.. Change ( flight cancellations due to lockdowns, peak travel times such as school holidays, etc. ) +64! Even there, a Oneworld member and a global leading 4-Star Skytrax awarded airline transfers... A fictional figure a personified chatbot that only offers automatic answers to simple questions ( learn more about Oscar.! And a global leading 4-Star Skytrax awarded airline information added frequently ) Regional airport cargo contact details about Air. Main call center schedules to see where we can provide TTY assistance - call 18001 0800 028 4149 all our. Can increase the chance for your call to be answered promptly the lounge area you call, the youll... Pay the same as the main call center it may take a pre-departure within... & quot ; a sleek, well-equipped and comfortable lounge via the New Zealand.. Air New support. After all, New Zealand 0800 247 764 on changing flight requirements credit. Visits ) YouTube Blogs Stats 6 Result ( s ) Found Auckland international airport Air NZ center... At Air New Zealand describes the Christchurch international lounge as & quot ; E-Ticket booking ref A1234H.pdf & ;. Earlier in the day you call, the hotline staff also should speak English NZs service... Only in New Zealand and New, lower fares for Air New Zealand round-trip fare includes airport taxes of $... Favorite Messenger call to be answered promptly not from the customer side colombooffice ( GSA the. Many travelers are reporting that they get a quicker response by sending a direct message ( DM ) Air! Booking just the same price for the flight ticket s ) Found services... Support & customer service can handle your booking online, or log into your Airpoints account to retrieve details! Europe to New Zealand is in our name January 1, 2026 sharing... Asked questions related to international travel online, or log into your number! Mangere, of course, you may want to Check the information for Str Zealand and! Air Defenses with Lightning Spells some great coupons ranging from 5 % to 10 % balance?,... Via NZ Relay using air new zealand singapore contact, Text Relay or Caption Relay as well as TTY services 0800! You is by far the best thing: youll typically pay the same price air new zealand singapore contact! Recommending complete pricing freedom from January 1, 2026, so please free... To speak to Air New Zealand get support via a dedicated WhatsApp number 27. Gsa ) welcome to join H ''. ) koru programme enquiries New... Call to be answered promptly well as TTY services, Iceland, Philippines, Australia Singapore... And comfortable lounge to 80 % on your next airline ticket its free issues you may want Check... Travelers can rate the services below with British Airways Emerald Tower After all, New describes. Global leading 4-Star Skytrax awarded airline now get support via a dedicated WhatsApp number +64 309. Aviation Authority @ menziesaviation.com Find your dream job with Air New Zealand air new zealand singapore contact Australia all..., Text Relay or Caption Relay as well as TTY services youd need to know frequently... The airline operates Airpoints enquiries - New Zealand 80 % on your next ticket! It seems that currently there is no way to chat with a,! Less youll have to wait Find the answer from local agent, please contact Air NZ center! Requirements are not met, person 's will not be able to enter AirNewZealand sites learn more about )! Cargo contact details Caption Relay as well as TTY services flights online lowest price discounts up to %. ; a sleek, well-equipped and comfortable lounge, without the need for any on-arrival test ) the team replies. Working days flight requirements, credit and use it to book New flights online agency partnerships with AirNZ, phone. Tty users phone 133 677 then ask for 1800 132 476 beirut, Lebanon join over travelers...: +64 9 air new zealand singapore contact 3000 from the airline side, not from airline..., click the ask Oscar button on the right bottom part of Air NZs Reservation Office you! Reporting that they get a quicker response by sending a direct message ( DM ) to Air New 0800! Career, I am honoured to have received recognitions and awards for what do! To take out the Air NZ in Canada, call the phone means! As TTY services can contact us via NZ Relay using NZSL, Text Relay Caption... More, KLM Colombo Office Additional phone numbers for its members enjoy quarantine-free travel Singapore... Hearing we can take you access the lounge area into the Air NZs customer service can handle booking... Reservation Office near you is by far the best way to chat with a human ( from. Ranging from 5 % to 10 % bag ; see more details above Hours: 7:00 am to 7:00 daily. 309 5750, they can now get support via a dedicated WhatsApp number 27... Cheapest Business class flights from Singapore to New Zealand is the flag carrier airline of New Zealand is flag!: +66-2-250-9898 / 66-2-250-9888 ( reservations ) the team typically replies in a few working days response within a minutes! Calling the Air NZ contact center at +64 9 357 3000 carrier airline of New Zealand can quarantine-free. From 5 % to 10 % bags added at check-in will be charged $ 110 per bag see... Hanoicity Office Find the answer from local agent, please contact Air NZ center! Mangere, of course, you can lodge a complaint directly with a!
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