And on my eyes there was accident with old lady. The beach was beautiful, saw the odd dog but no poo. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. Our room was perfect, we stayed in 5239 and the view was stunning (we did email the hotel a few weeks before requesting a sea view and luckily we got it) the room was a good size, comfy beds and great shower. Hotel Riu Palace Santa Maria 5*, -: . We were a bit sceptical as some reviews had mentioned food poisoning and upset stomachs but we read that the hotel had taken it seriously and sorted it- sadly not! The hotel staff literally couldnt do any more than what theyre doing. We hope you allow us the chance to share a more positive experience with you soon. Hotel Riu Palace Santa Maria, placeret som nr. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. What I saw later when the room was being cleaned made me realise how we could of caught the stomach bug. For the party people. Thank you , Dear Wendy, Thank you for taking the time to share your experience at our newly opened hotel through this review. Claim your listing for free to respond to reviews, update your profile and much more. Own or manage this property? The beach is massive and the sea is a little far away but no more than a cpl min walk. Which popular attractions are close to Hotel Riu Palace Santa Maria? Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Hotel Riu Palace Santa Maria: Volvemos seguro - 1.311 opiniones y 2.198 fotos de viajeros, y ofertas fantsticas para Hotel Riu Palace Santa Maria en Tripadvisor. The whole hotel was well maintained. Perhaps because there is one waitress maybe two that are taking care of big part of the restaurant while other 3 waitress are taking care of section of the restaurant that are not used by guest. We had the opportunity to book the island tour with him and our day was absolutely amazing, the guide was fabulous and he is also proposing you to take pictures of you with your phone and also gives you ideas of how to pose in order to get fabulous photos and also very funny photos we get a guide and a very good photographer in one person! Rooms were really nice and well serviced.Previous reviews really did seem concerning hygiene issues etc. Still enjoyable though!Hotel location was great and the beach was also great. No cheap alcohol brands like in other all in hotels. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. Japanese, food was great but let down by it being slightly cold. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily. And the staff always tries to speed up as fast as possible and you can even see a smile on their face although they are always wearing a mask. Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria We are committed to provide excellent services to our guests, so we are surprised to hear your comments about the service of some of the staff members. Dear khibbert2018,We are glad to hear that you enjoyed the beer and gin and tonics we serve from our wide and varied range of drinks.We are sorry to hear that you left our facilities with such a bad feeling, although we would like to point out that we have a wide range of entertainment programme, among which you will find the following:Live music, shows or the Riu evening programme (daily).Daytime entertainment programme for adults (daily)Daytime entertainment programme for children from 4 to 7 years old and 8 to 12 years old in "RiuLand" (daily)Group fitness activities in the RiuFit area (6 times a week)Gym, beach volleyball courtIn addition to a wide variety of water sports possibilities.We would like to point out that we follow strict procedures when handling our food products in order to prevent and avoid any kind of food risks or hazards.It is important to recognise that virus infections are very common. !This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. I will not book a holiday with tui again, they seem to have forgotten to look after their customers and their duty of care was non existent. Nothing crazy and theres only 4 or 5 slides but its enough to have a laugh on. Here at Hotel Riu Palace Santa Maria, we continuously strive to meet your needs and expectations. Very nice, brand new hotel. ?Rooms were really nice and well serviced. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Now Im off to review the hotel TUI has put us in after cancelling our flight MELIA DUNAS (another 5* all inc)Spoiler alert their review will be much much worse. Thank you to everyone at the hotel for making our holiday so memorable. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. The food is top draw. Prenota Hotel Riu Palace Santa Maria, Santa Maria su Tripadvisor: consulta le recensioni di 1.308 viaggiatori che sono stati al Hotel Riu Palace Santa Maria (n.3 su 28 hotel a Santa Maria) e guarda 2.186 foto delle stanze! Vluchten Restaurants Dingen om te doen . Food- very so so. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. In terms of security it should be clear to everyone at least since the last worldwide pandemic, that every single guest should take care to protect themselves and others. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. Staff are really friendly and the room service feature on the app is great if you need anything extra. Room was very clean and new ones. Catering products were also high quality. However, the weakest part about this hotel is unfortunately staff. Day and evening entertainment. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. Personally I believe its the latter!! Day and evening entertainment. Claim your listing for free to respond to reviews, update your profile and much more. We travelled with a toddler and found it very child friendly. We are fully aware of how uncomfortable the symptoms can be and hope you have completely recovered. It was 17% rooms in used. Do go to the white party and neon party, the entertainment teamWe visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight.The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. As our goal is to provide good food to all our guests and our chefs strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, we are very sorry to learn that you did not enjoy our cuisine at our property. No butter Staff lethargic and rude. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. To do list Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. And on my eyes there was accident with old lady. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Weather, hotel , transport to hotel etc all absolutely spot on not done any trips but if thats your thing then reach out on fb to the very many guides or easily find one when here on the beach or through your rep. Now, we are pleased that our holiday was not changed as we have had an amazing time. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We always found a sunbed.there's thousands. more. Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. Wait staff constantly using anti bac using cutlery to lay napkins etc. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Also I have to admit that food is not really that tasty, there is lack of choice for people that are, Dear agnieszkapG4438WU, Thank you for your review following your recent stay with us. It goes without saying that one can never exclude the possibility that people may have been infected while travelling, entering train stations, airports or using various means of transport.We have taken note and we will certainly take up your words with the relevant department in order to keep improving every day.We hope that you will give us the opportunity to welcome you back to one of our facilities in the near future so that we can provide you with a better experience.Yours cordially,Hotel Riu Palace Santa MaraOnline Reputation Manager. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. On the flip side Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. We remain with warm regards, Hotel Riu Palace Santa Maria Online Reputation Manager, The palace on sal lived up to all expectations. While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. And on my eyes there was accident with old lady. We had a great holiday at this hotel . Beer is good and so are gin and tonics and mojitos. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! As an adult couple with no kids we had no reason to use the water park. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). Hotel is really nice. It could of been a brilliant holiday, the hotel was nice, food was good. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. 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